Frequently Asked Questions (FAQs)

Welcome to our FAQ section! Here you'll find answers to the most common questions about ButtonMashLabs, our products, orders, shipping, and returns. If you can't find what you're looking for, please don't hesitate to contact us.

General Questions

Q: What is ButtonMashLabs?

A: ButtonMashLabs is an online store dedicated to [briefly describe your core business, e.g., providing high-quality custom mechanical keyboard components, innovative gaming peripherals, or unique electronic gadgets]. We are passionate about [your passion/mission].

Q: Where is ButtonMashLabs located?

A: We are based in Calgary, Alberta, Canada.

Q: How can I contact customer support?

A: You can reach our customer support team via email at buttonmashlabs@gmail.com, through our website's contact form, or via live chat during business hours. Please visit our Contact Us page for more details.

Products & Inventory

Q: Are your products new or refurbished?

A: Unless otherwise specified on the product page, all of our products are brand new.

Q: What payment methods do you accept?

A: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal, Apple Pay, and Google Pay.

Q: Is my payment information secure?

A: Yes, absolutely. All transactions are processed through secure, encrypted payment gateways. We do not store your credit card details on our servers.

Q: Can I modify or cancel my order after it's been placed?

A: We process orders quickly, but we will do our best to accommodate changes or cancellations if your order has not yet shipped. Please contact us immediately at buttonmashlabs@gmail.com with your order number.

Q: How do I check the status of my order?

A: Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website. You can also log in to your account on our website to view your order history and status.

Q: Where do you ship?

A: We currently ship to Canada and the United States.

Q: How long does shipping take?

A: Processing time is typically [Number] business days. Shipping times vary based on your location and the shipping method selected at checkout.

• Standard Shipping: 5-20 business days within Canada.

• Expedited Shipping:  2-5 business days within Canada. 

  Please refer to our Shipping and Returns Policy for more detailed information.

Q: What are the shipping costs?

A: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. You can see the exact cost before finalizing your purchase.

Q: Will I have to pay customs duties or taxes on international orders?

A: For orders shipped outside of Canada, you may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient. Please refer to our Shipping Policy and Returns Policy for more information.

Returns & Refunds

Q: What is your return policy?

A: We accept returns for most unused items in their original packaging within 30 days of delivery. Some exclusions apply. Please see our Returns Policy for full details.

Q: How do I return an item?

A: To initiate a return, please contact us at [Your Support Email] with your order number and reason for return. We will provide you with an RMA number and instructions.

Q: When will I receive my refund?

A: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within [Number] business days.

Q: Can I exchange an item?

A: We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged item, please contact us.

If you have any other questions, please don't hesitate to reach out!