Returns & Refund Policy 

Button Mash Labs

Last Updated: September 17, 2025

This policy outlines the shipping and returns procedures for purchases made on buttonmashlabs.ca. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at buttonmashlabs@gmail.com. Please note that returns will need to be sent to the following address: 55 Georgian Villas NE, Calgary, Alberta, T2A 7C2

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at buttonmashlabs@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund has been approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund as well. 
If more than 15 business days have passed since we've approved your return, don't hesitate to get in touch with us at buttonmashlabs@gmail.com.

e aim to make your shopping experience as smooth as possible.

1. Returns Policy

A. Eligibility for Returns

We accept returns for most products within 14 days of delivery. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In its original packaging.

• Accompanied by the original receipt or proof of purchase.

Non-returnable items include:

• Gift Cards

• Items that have been removed from packaging, assembled, modified, or used.

B. How to Initiate a Return

1. Contact Us: To initiate a return, please email us at buttonmashlabs@gmail.com with your order number and the reason for the return.

2. Return Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.

3. Ship the Item: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

C. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 to 14 business days.

D. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at buttonmashlabs@gmail.com and we will provide instructions.

E. Damaged or Defective Items

If you receive a damaged or defective item, be sure to get in touch with us immediately (within 7 days of delivery) with photos of the damage and your order number. We will arrange for a replacement or refund at our discretion.

2. Contact Us

If you have any questions about our Shipping and Returns Policy, please contact us at buttonmashlabs@gmail.com.