Shipping policy

Shipping and Returns Policy for ButtonMashLabs.ca

Last Updated: July 22, 2025

This policy outlines the shipping and returns procedures for purchases made on buttonmashlabs.ca. We aim to make your shopping experience as smooth as possible.

1. Shipping Policy

A. Shipping Destinations

We currently ship to Canada and the United States. If your country is not listed, please contact us at buttonmashlabs@gmail.com to inquire about special arrangements.

B. Processing Time

Orders are typically processed within 2 to 4 business days (Monday-Friday, excluding holidays) after payment is received. Custom or pre-order items may have longer processing times, which will be clearly stated on the product page.

C. Shipping Methods & Costs

We offer various shipping options through Canada Post, UPS, FedEx. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. You will be able to select your preferred shipping method during the checkout process.

  • Standard Shipping: Estimated Delivery Time, e.g., 5-10 business days within Canada, 7-14 business days to USA

  • Expedited Shipping: Estimated Delivery Time, e.g., 2-4 business days within Canada, 3-7 business days to USA

D. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package on the carrier's website.

E. Customs, Duties, and Taxes (for International Shipments)

For orders shipped outside of Canada, please be aware that you may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend contacting your local customs office for more information.

F. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at buttonmashlabs@gmail.com with your order number and details of the issue. We will work with the shipping carrier to resolve the problem.

2. Contact Us

If you have any questions about our Shipping and Returns Policy, please contact us at buttonmashlabs@gmail.com.